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If you do reject the Revised Value, we shall return the Device back to you free of charge. Other operators offer 24 or 30 month loan terms. As well, as well as typical monthly plans and Pay As You Go deals, Virgin Mobile offer several packages that combine other services too. Total monthly top-ups value determines reward. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.
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You shall continue to be responsible for such charges; and. Additional terms, prohibited network use rules and other restrictions apply. Comes with original box and charger. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device. Any malicious or deliberate damage caused by you or somebody you have authorised to use the device. Comparison based on equivalent published UK tariffs as at 15th September



Voice-Over-Internet Protocol is not supported. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. For full terms and conditions visit virginmobile. Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday.

Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.

Results announced in October each year and valid for one year. F-Secure with Virgin Mobile offer: Not available on BlackBerry. Up to 5 devices. Ends after 12 months unless you opt to continue. Payment is collected in a single monthly premium by Asurion Europe Limited.

If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically. When we refer to "Virgin Media Protect" in these insurance Terms and Conditions, we are referring to the insurance cover only, not the Mobile Rescue service.

You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad — however long that's for. We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts.

Our aim is that you will not be able to tell the difference between a new and refurbished device. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know.

Your cover will be automatically cancelled. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter.

Monthly premiums by device model are: As devices age they will fall in value and so from time to time we may adjust your excess fee downwards. Call us to find out your current excess fee. Please have a payment card ready to pay your claim excess fee.

We accept MasterCard and Visa debit or credit cards. If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined.

When you make a claim, we'll block any lost or stolen device automatically before sending any replacement. We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we and only we can unblock that device.

We aim to send a next-day 'as new' replacement for claims approved before 8. For claims accepted outside of these times, you will receive your 'as new' replacement phone within 2 days. As soon as you receive your replacement device, the original claimed-for device the faulty or damaged device or the lost or stolen device if later recovered becomes the property of the Insurer and must be returned to us within 15 days.

Otherwise, we'll charge a non-return fee based on the value of the non-returned model to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us.

Please make sure that when you go to the Post Office that you get proof of postage this is free and confirmation of the weight of the package you are returning to us. We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount.

You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device. If you refuse to do it we will not proceed with your claim.

If you fail to do it we will treat that as a non-return and may charge you a non-return fee. You can cancel within the first 28 days and if you haven't made a claim we'll refund any premium paid. Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period.

When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically. You can call us to keep that policy running.

We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing. We'll cancel your policy if you cancel your airtime contract with Virgin Media, fail to pay the monthly premium, have two successful claims in any month period or if you make a claim we find to be fraudulent, and we will send you confirmation including your cover end date.

We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.

If we make any change that improves your cover, we may apply it straight away without notice. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps.

You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches. This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings.

This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request.

You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English.

Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer. By taking this cover you confirm that you've given us your permission to communicate policy information with you by phone, SMS, email or in writing using your given contact details.

In issuing and administering this policy, we will share your personal data with Virgin Media and other partner companies providing services under this policy. We may also share your personal data with group companies and any third parties who are purchasers of all or part of Virgin Media, the Insurer or Asurion, and with organisations we use to monitor our performance, carry out research, create statistics, prevent or detect crime and other third parties to the extent required or permitted by law.

We may access your call history around the time of any claim incident as part of our claim assessment process. Whenever your personal information is shared with third parties, it will be done in accordance with all responsibilities under the Data Protection Act This includes, for example, putting in place appropriate written terms to protect your personal information and ensuring any export of your personal information outside the European Economic Area is lawful in accordance with the Act.

We will only use the personal information given by you to confirm your identity, administer your policy, contact you about your policy, process claims, carry out internal record-keeping, record claims details on relevant databases and registers for fraud detection purposes and contact the police to check any crime reference number you give us.

By providing personal data to us i. You have the right to see and correct any personal information held about you. If you wish to see your personal information or ask any question about our use of your data, please contact us.

If you give us personal information about someone else, you are responsible for having their permission to do so and for telling them who we are and what their information will be used for. We will never sell or transfer your personal data to a third party unless we have your prior written consent, subject to the above and in accordance with the Data Protection Act Call charges apply when calling from abroad.

To find out more about the cost of using your phone abroad visit virginmedia. Please note standard charges apply, please check with your network operator for rates. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions.

It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.

If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:. Device chargers and accessories may not be returned with your Device and hold no monetary value.

They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated — see section 5.

You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device.

Proof of sending is not is not proof of receiving. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.

We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and. We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.

Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:.

You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do reject the Revised Value, we shall return the Device back to you free of charge.

You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan.

Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.

If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.

Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.

We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions. Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you.

Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services. This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England.

Skip to content Skip to navigation. Email address Password Forgotten your password? Our best value phones Smart phones. Samsung Galaxy J3 Black Sony Xperia L1 Black. Nokia Blue Need a hand with your phone? The legal stuff Freestyle Contracts: Unlimited voice and data services are while on-network only.

Available only to new customers who transfer their phone number to the Inner Circle plan and either bring their own iPhone or purchase an iPhone and activate in an Apple Store. Virgin Mobile has no annual service contracts; service subject to certain terms.

Plans are domestic only and include unlimited data, talk, text, domestic voice roaming minutes and MB domestic data roaming. Int'l services extra and subject to applicable rates. Inner Circle members must remain enrolled in AutoPay with a valid payment vehicle on file.

Service plan payment due on monthly payment date or account will be suspended. Unless monthly service plan payment made within days after last monthly payment date, account will expire and any account balance will be forfeited.

State and local taxes apply. Customers who use more than 23GB of data during billing cycle will be deprioritized during times and places where the network is constrained. To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network.

Virgin Mobile may terminate service if off-network roaming use in a month exceeds: Additional terms, prohibited network use rules and other restrictions apply. Sprint 4G LTE network reaches over million people.



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Plans are domestic only and include unlimited data, talk, text, domestic voice roaming minutes and MB domestic data roaming. Int'l services extra and subject to applicable rates. Inner Circle members must remain enrolled in AutoPay with a valid payment vehicle on file.

Service plan payment due on monthly payment date or account will be suspended. Unless monthly service plan payment made within days after last monthly payment date, account will expire and any account balance will be forfeited.

State and local taxes apply. Customers who use more than 23GB of data during billing cycle will be deprioritized during times and places where the network is constrained. To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network.

Virgin Mobile may terminate service if off-network roaming use in a month exceeds: Additional terms, prohibited network use rules and other restrictions apply. Sprint 4G LTE network reaches over million people.

Sprint and the logo are trademarks of Sprint. Bring it with you. International Calling Stay connected with family and friends across the world, no matter the distance. We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing.

We'll cancel your policy if you cancel your airtime contract with Virgin Media, fail to pay the monthly premium, have two successful claims in any month period or if you make a claim we find to be fraudulent, and we will send you confirmation including your cover end date.

We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.

If we make any change that improves your cover, we may apply it straight away without notice. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps.

You need to contact them within 6 months of receiving our final decision. The service is free and we are bound by any decision the Financial Ombudsman reaches. This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings.

This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request.

You and the Insurer may choose which law will apply to this contract. Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English.

Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer. By taking this cover you confirm that you've given us your permission to communicate policy information with you by phone, SMS, email or in writing using your given contact details.

In issuing and administering this policy, we will share your personal data with Virgin Media and other partner companies providing services under this policy. We may also share your personal data with group companies and any third parties who are purchasers of all or part of Virgin Media, the Insurer or Asurion, and with organisations we use to monitor our performance, carry out research, create statistics, prevent or detect crime and other third parties to the extent required or permitted by law.

We may access your call history around the time of any claim incident as part of our claim assessment process. Whenever your personal information is shared with third parties, it will be done in accordance with all responsibilities under the Data Protection Act This includes, for example, putting in place appropriate written terms to protect your personal information and ensuring any export of your personal information outside the European Economic Area is lawful in accordance with the Act.

We will only use the personal information given by you to confirm your identity, administer your policy, contact you about your policy, process claims, carry out internal record-keeping, record claims details on relevant databases and registers for fraud detection purposes and contact the police to check any crime reference number you give us.

By providing personal data to us i. You have the right to see and correct any personal information held about you. If you wish to see your personal information or ask any question about our use of your data, please contact us.

If you give us personal information about someone else, you are responsible for having their permission to do so and for telling them who we are and what their information will be used for. We will never sell or transfer your personal data to a third party unless we have your prior written consent, subject to the above and in accordance with the Data Protection Act Call charges apply when calling from abroad.

To find out more about the cost of using your phone abroad visit virginmedia. Please note standard charges apply, please check with your network operator for rates. You should understand that by placing an order to Trade Up you agree to be bound by these terms and conditions.

It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. You are able to Trade Up any valid Device; it does not need to be the Device associated to your existing Freestyle Loan.

If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

To determine the value of your Device, when placing your order you shall provide a true and accurate description of the Device, including but not limited to the following information:. Device chargers and accessories may not be returned with your Device and hold no monetary value.

They shall not form part of the condition and cannot be used to complete the Trade Up process. Such Device chargers and accessories will not be returned to you; therefore we recommend you carefully check the contents of your package before returning it to us.

Once a Trade Up order is placed, the Device Quote shall be valid for up to 14 calendar days to enable you to complete your order. If the Device arrives after 14 calendar days from the date the Trade Up order is placed, the Device Quote shall be updated — see section 5.

You will be sent a free postage pack via Royal Mail after placing your order; this will normally arrive working days after your Trade Up order has been placed. We do not accept responsibility for lost, stolen, late or damaged postage packs containing your Device.

Proof of sending is not is not proof of receiving. For the avoidance of doubt, your current active Freestyle Loan and any new Freestyle Loan are separate and shall continue to be payable as normal and in line with your recently advised payment schedule.

We shall not be liable for any consequences of you not removing the SIM card or accessories, including any charges then occurred. You shall continue to be responsible for such charges; and.

We will not be liable for any damage, confidentiality, loss or erasure of any such data, including personal data, or for any consequences of you not removing your data, including use or disclosure of such data.

Once your order has been received, we shall, in our absolute discretion, determine whether the description of the Device when the Trade Up order is placed, is an accurate and true description of the Device received:.

You shall be notified of such Revised Value by e-mail and you shall have 5 calendar days from the issue of the Revised Value to either accept or reject the Revised Value. If you do reject the Revised Value, we shall return the Device back to you free of charge.

You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. For the avoidance of doubt, the Device Quote or, if accepted, the Revised Value shall only contribute to your existing Freestyle Loan.

Any outstanding amount on your existing Freestyle Loan remains payable in line with your recently advised payment schedule until paid off completely. This balance can be paid by contacting Virgin Media and making a debit or credit card contribution.

Payments in relation to your existing Freestyle Loan will not be taken for up to 30 calendar days from the date your Trade Up order was placed to allow us to process your order. After 30 calendar days, your payment shall resume and a revised payment schedule will be sent to you by email.

If the Device Quote or Revised Value is higher than the balance of your existing Freestyle Loan, a credit for the difference between the Device Quote Value or Revised Value and the outstanding balance of the Freestyle Loan shall be paid into the bank account, used to pay your existing Freestyle Loan monthly payments, within 10 working days.

Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. The Promoter will use reasonable endeavours to ensure no data will be processed or stored outside the EEA or by third party organisation, except for the administration of the Trade Up services.

We reserve the right to modify these terms and conditions from time to time. If we make changes to the term and conditions of this Agreement, then we will notify and make available such revised terms and conditions.

Ownership of the Device shall only pass to us once we have received the Device and when the Device Quote or Revised Value has been accepted and payment has been dispatched to you. Virgin Media and West One reserve the right to invalidate any Trade Up order where there is suspected fraudulent use of the Trade Up services.

This agreement and any dispute or claim arising in relation to the same shall be governed and construed in accordance with English Law and is subject to the exclusive jurisdiction of the courts of England. Skip to content Skip to navigation.

Email address Password Forgotten your password? Our best value phones Smart phones. Samsung Galaxy J3 Black Sony Xperia L1 Black. Nokia Blue Need a hand with your phone? The legal stuff Freestyle Contracts: Based on using the EE network.

Mobile phone insurance covering loss, theft and damage please see the Insurance Terms and Conditions below for further details Mobile Rescue service which is provided by Asurion Soluto Europe Limited please see the Mobile Rescue Terms and Conditions of Use below for further details Payment is collected in a single monthly premium by Asurion Europe Limited.

Insurance Terms and Conditions Nobody likes reading the small print, but to avoid any surprises, please: Your cover Virgin Media Protect gives worldwide cover to protect your device against: You can buy Virgin Media Protect provided: You're buying or upgrading your device with Virgin Media You're over 18 You haven't had a mobile insurance policy declined or cancelled by us in the past or a claim denied due to fraud You can also buy Virgin Media Protect if you and the main authorised user of the device are resident in the UK.

The cost of cover Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter.

Call us to find out your current excess fee C. What's not covered Any device other than one purchased from Virgin Media and shown on your welcome letter unless replaced by us or replaced under manufacturer warranty.

Any claim if you haven't paid your insurance premium. If you haven't paid a premium but your policy hasn't yet been cancelled, we'll process your claim if you pay the outstanding amount. The excess fee you have to pay to complete a successful claim The cost of any calls, texts, data usage or downloads on a lost or stolen device.

A third or subsequent claim in any month period. Accessories other than the battery, mains charger and any hands-free kit that came with the device. Cosmetic damage — where the device works as normal, except where you are claiming for a cracked screen.

Damage caused by making alterations to the device or acting against manufacturer guidelines. The cost of any repair to your device unless we instruct it. Any fault that happens within the manufacturer's warranty period where the manufacturer covers you against certain operating failures.

Any malicious or deliberate damage caused by you or somebody you have authorised to use the device. Any losses or consequences you face as a result of being without your device. Loss or corruption of any kind of app, software or digital content other than standard manufacturer software.

Confiscation of your device by a finance company or government agency such as the police. Any claim that we find to be fraudulent. If we settle a claim that's later found to be fraudulent we may take action to recover our costs.

We recommend you report any stolen device to the police, as we have the right to require a crime reference number to complete your claim. Claims made or deliveries that fall on a Bank Holiday.

Any delay caused by something outside our control like extreme weather, natural disaster, epidemic or crime, and supply shortages affecting the industry e. Please make sure someone is in to sign for the delivery.

Your replacement comes with: A month warranty The usual device accessories, if yours were involved in the incident or we provide you with a different model replacement Prepaid packaging to return any damaged or faulty device minus the SIM card, battery and charger.

Cancelling your cover and changes to the policy You can call or email us to cancel your policy see contact details at the top of these terms or write to us at Virgin Media Protect, PO Box , London W4 9FW. Who provides this cover This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no.

Our use of your personal data By taking this cover you confirm that you've given us your permission to communicate policy information with you by phone, SMS, email or in writing using your given contact details. Available on all handsets.

Increased allowance continues as long as you remain on the same plan. Available while stocks last. The PS4 will need to be returned with the handset along with the original packaging and all accessories if the order is subsequently cancelled, or is exchanged for a different handset.

If your PS4 is damaged on return or you fail to return all the parts and accessories, we reserve the right to charge you for any repair or replacement cost. There is no cash, credit or other alternative; it is not transferable.

If you cancel or exchange for a different handset before the end of your 24 month term, you must return the headphones or we may charge you for the stated value. Your current handset loan needs to be paid off in full before you can upgrade.

You will not be entitled to the voucher if you cancel or exchange for a different handset within 14 days. Voucher is provided by Eden Red, a third party supplier. A voucher redemption code will be sent by email after the end of your 14 day customer satisfaction guarantee period.

Please allow up to 28 days from upgrading to receive the voucher, if you do not receive the voucher in that time contact us or Eden Red; your entitlement to the voucher ends 6 months after upgrade. Offer ends 19 November Voucher must be claimed by within 90 days of receiving your redemption code.





Pay As You Go: Plan changes by agreement only. Previous top ups will not count towards monthly rewards. Total monthly top-ups value determines reward. Person-to-person UK texts only delivery notifications excluded. Registration required - visit virginmobile.

PAYG service terms apply.. Usage amounts given as example only. Credit check and payment by Direct Debit required. If you cancel during the contract you will incur an early disconnection fee. Data bundle is for use within the UK only.

Access and speeds are subject to network coverage. Voice-Over-Internet Protocol is not supported. Roaming charges apply to your use outside the UK. Pay Monthly terms of service apply. For full terms and conditions visit virginmobile.

Guaranteed next day replacement: Applies to all claims accepted before 6pm Sunday to Friday. Prepaid packaging will be provided to post it back. Pay Monthly customers will be charged for any airtime used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.

Results announced in October each year and valid for one year. F-Secure with Virgin Mobile offer: Not available on BlackBerry. Up to 5 devices. Ends after 12 months unless you opt to continue. Payment is collected in a single monthly premium by Asurion Europe Limited.

If either the insurance or the Mobile Rescue is cancelled, the other is cancelled automatically. When we refer to "Virgin Media Protect" in these insurance Terms and Conditions, we are referring to the insurance cover only, not the Mobile Rescue service.

You're covered as soon as the device is in your hands. You're covered when you lend your device to family or friends and whenever you travel abroad — however long that's for. We don't offer 'new for old' cover so any replacement device you receive may be refurbished to our standard using original equipment manufacturer parts.

Our aim is that you will not be able to tell the difference between a new and refurbished device. If at any time you or the authorised user are no longer going to be resident in the UK, you need to contact us using the details above and let us know.

Your cover will be automatically cancelled. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter.

Monthly premiums by device model are: As devices age they will fall in value and so from time to time we may adjust your excess fee downwards. Call us to find out your current excess fee. Please have a payment card ready to pay your claim excess fee.

We accept MasterCard and Visa debit or credit cards. If you report a claim to us more than 90 days after discovering the loss, theft, fault, breakdown or damage to your device, we will still consider your claim, but it may impact our ability to assess your claim and could, in some cases, result in it being declined.

When you make a claim, we'll block any lost or stolen device automatically before sending any replacement. We won't be able to complete your claim until you agree to our blocking that device. Once your claim is completed, we and only we can unblock that device.

We aim to send a next-day 'as new' replacement for claims approved before 8. For claims accepted outside of these times, you will receive your 'as new' replacement phone within 2 days. As soon as you receive your replacement device, the original claimed-for device the faulty or damaged device or the lost or stolen device if later recovered becomes the property of the Insurer and must be returned to us within 15 days.

Otherwise, we'll charge a non-return fee based on the value of the non-returned model to the payment card used to pay your excess fee. The device is your responsibility until it arrives with us.

Please make sure that when you go to the Post Office that you get proof of postage this is free and confirmation of the weight of the package you are returning to us. We will not approve any further claim until you have returned the claimed-for device or paid the outstanding amount.

You must comply with our reasonable instructions including switching off or uninstalling any app which prevents our access to remove data from the claimed-for device. If you refuse to do it we will not proceed with your claim.

If you fail to do it we will treat that as a non-return and may charge you a non-return fee. You can cancel within the first 28 days and if you haven't made a claim we'll refund any premium paid.

Otherwise, you can cancel at any time and cover will finish at the end of the paid-for period. When you buy another device from Virgin Media on the same mobile number and add insurance, we'll cancel cover on your old device automatically.

You can call us to keep that policy running. We'll set up a policy for the new device and confirm your cover start date, premium and claim excess in writing. We'll cancel your policy if you cancel your airtime contract with Virgin Media, fail to pay the monthly premium, have two successful claims in any month period or if you make a claim we find to be fraudulent, and we will send you confirmation including your cover end date.

We may change your policy terms or alter the premium or excess fee for future periods of cover based on significant adverse claims experience, significant increase in our operating costs, inflation, economic and environmental factors, and changes in legislation, taxation or interest rates.

If we make any change that improves your cover, we may apply it straight away without notice. If we can't resolve your complaint right away, we'll email or write to you within five working days to outline our next steps. You need to contact them within 6 months of receiving our final decision.

The service is free and we are bound by any decision the Financial Ombudsman reaches. This won't affect your statutory rights or prejudice your right to take subsequent legal proceedings. This insurance is administered by Asurion Europe Limited 'Asurion' , which is authorised and regulated by the Financial Conduct Authority no.

Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. You and the Insurer may choose which law will apply to this contract.

Unless we agree otherwise, Virgin Media Protect is governed by the law of the part of the United Kingdom that you live in England and Wales, Scotland or Northern Ireland and all communication from us will be in English. Any payments collected by Asurion under these terms and conditions are collected on behalf of the Insurer.

By taking this cover you confirm that you've given us your permission to communicate policy information with you by phone, SMS, email or in writing using your given contact details. In issuing and administering this policy, we will share your personal data with Virgin Media and other partner companies providing services under this policy.

We may also share your personal data with group companies and any third parties who are purchasers of all or part of Virgin Media, the Insurer or Asurion, and with organisations we use to monitor our performance, carry out research, create statistics, prevent or detect crime and other third parties to the extent required or permitted by law.

We may access your call history around the time of any claim incident as part of our claim assessment process. Whenever your personal information is shared with third parties, it will be done in accordance with all responsibilities under the Data Protection Act This includes, for example, putting in place appropriate written terms to protect your personal information and ensuring any export of your personal information outside the European Economic Area is lawful in accordance with the Act.

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Your cover Virgin Media Protect gives worldwide cover to protect your device against: Data deprioritization applies during congestion. There is no cash, credit or other alternative to Alcatel Pixi 4 7-inch WiFi Android tablet; it is not transferable. Your monthly premium and claim excess fee the amount you have to pay towards the cost of your replacement device to complete a claim is based on the value of your device at the time of purchase and confirmed in your welcome letter. Ad posted 7 hours ago.



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