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If you ask most people what they can't live without, many would say their computer. Just about as many would say their cell phone/PDA/Crackberry. I agree with the. When phone scammers call, should you decide to do more than simply hang up, we’ve created a new form you can use to report information from these callers. Watch breaking news videos, viral videos and original video clips on 5.allsoftgoods.com


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The dataset contains information on 22 dichotomous, continuous or categorical variables including, cell example, activities regulated e. On their site they tell now to install Nomorobo. Most importantly, I recorded today's conversation. I don't know what else to do and am genuinely for about sale using the computer again because of this and I have phone personal and medical information that is on here. Now, when these people call I just waste their time. Multiple SIM cards watch be used to take advantage of the benefits of different calling plans. Wise Bread is a participant in the Amazon Services Philippines Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.
If you ask most people what they can't live without, many would say their computer. Just about as many would say their cell phone/PDA/Crackberry. I agree with the. When phone scammers call, should you decide to do more than simply hang up, we’ve created a new form you can use to report information from these callers. Watch breaking news videos, viral videos and original video clips on 5.allsoftgoods.com

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I worked in software development and I've also spent a fair amount of time and effort trying to help people take those first, critical baby steps toward using a computer. I reversed the charges to my credit card and I'll never do business with Tracfone again! The effect of mobile phone radiation on human health is the subject of recent [ when? After all all the calls come from people speaking with a Indian accent. All the costs add up including charges for going over the limit. Branchless banking and Contactless payment.



For the last 15 years, the Democratic Republic of the Congo has been a major source of natural resources for the mobile phone industry. From Wikipedia, the free encyclopedia. Redirected from Cell phone.

For the film, see Cell Phone film. For the film, see Handphone film. For the mobile personal computer, see Smartphone. History of mobile phones. Cellular network and WiFi. List of best-selling mobile phones and List of mobile phone makers by country.

Mobile banking and Mobile payment. Branchless banking and Contactless payment. Cellphone surveillance and Mobile phone tracking. Mobile phones and driving safety and Texting while driving. Mobile phone radiation and health.

Nomophobia and Mobile phone overuse. Mobile phone use in schools. Almost 40 percent of the world's population - 2. The developing world is home to about million female Internet users and million male Internet users.

The developed world is home to about million female Internet users and million male Internet users. Retrieved 21 May Archived from the original on 22 October Retrieved 29 July Purdue School of Engineering.

Retrieved 23 April A 'Kosher Phone' Permitted on Shabbat". Retrieved March 20, Guardian News and Media Limited. Retrieved 17 December Retrieved 4 November Archived from the original on 25 September Archived from the original on 22 May Archived from the original on 14 May Retrieved 4 June Journal of Modern African Studies.

Archived from the original on 21 September Archived from the original on 26 March Retrieved 29 January With one swipe of an iPhone you'll be able to pay for your shopping". Archived from the original on 24 January Retrieved 21 January Retrieved 14 March Retrieved 4 February Archived from the original on 10 November Behaviour May Shape Attitude".

Accident Analysis and Prevention. Incidence and effects on behaviour and safety , Ergonomics , Vol 53, No. Social Science Computer Review. Retrieved May 12, Archived from the original on January 19, Retrieved July 15, Public Health Law Research.

Retrieved 31 July Retrieved 19 January Cell phone use can increase possible cancer risk". Retrieved 31 May A review including the long term epidemiologic data". Cell Phones May Cause Cancer". Retrieved 10 May Retrieved 3 December Agar, Jon, Constant Touch: Retrieved 7 August Routledge, , p.

The Means of Mobility". Journal of Consumer Culture 2: The Cell Phone Reader: Essays in Social Transformation , Kennedy, Pagan. Who Made That Cellphone? A Sense of Place: Mobile phones for development and profit: I have a pre-paid cell for emergencies, but that's it.

If I'm not at home or work, I don't usually want to be bothered. I also don't answer the phone at home if I'm in the middle of something either. I think phones are tools that helps us conduct our lives, but we shouldn't be slaves to them.

I'm also a homeschooling SAHM and find it inefficient use of my time to run around much. I have a Tracfone that works out nicely for my errand days I just wish it was pink. My husband, our oldest child, and I use the phones mostly to juggle the use of one car between three adults.

Oldest child is responsible for her own phone and may spend more to keep in touch with her friends. I spent a few seconds wondering why you'd even write about this, but recalled a comment by my step daughter: I'm convinced that some people talk just to convince themselves that they're still alive.

Why else would they blither as if their lives depended on it; interrupting a family meal at a restaurant, etc? My conclusion, and what I told my step-daughter: The two activities are mutually exclusive.

Cell phones make talking very convenient, but what we need is a device that encourages people to think. So, my step-daughter will get a book instead. Maybe one with a better approach to negotiating with others I'm a Gen-Xer and I don't have a cell phone.

Mostly it's due to the cost. Although prepaid phones are definitely affordable. But, it's also because I don't see a real need for one. All the important people in my life have both of those numbers as well as my email addresses and have a pretty good idea of which one to use to get in touch with me.

The rest of the time, I'm places where I really don't want to talk to anyone who's not physically with me the gym, church, driving, hanging out with friends. There are times when it would be nice to have a cell.

But, overall, as long as everyone understands that I don't have one and can actually plan ahead something that seems to have become a lost skill for many people , I'm good. In the very few cases where I've NEEDED to use a phone, one has always been available either in the form of a pay phone, business phone or the cell phone of a random stranger I've politely asked to make a call that's mostly been at the airport, informing friends providing transportation of flight changes.

In those cases, when I ask someone, I usually get at least three people offering me their phone. I've never had someone say "no". You know I use my phone mainly for texting my husband when I'm away from the IM on my computer.

It hasn't even been charged for a week. I have a Blackberry, but I cancelled the data service. Sometimes I wonder what I'm paying for. And WHO are all those people who cut me off on the road with their SUV's talking to that's so important that they can't wait until they get where they're going?

Tracfone at least has inexpensive phones. Most 'real' cell phone companies' cheapest phones available are at least several hundred dollars. God help you if you need to replace an out of warrantee phone that breaks during the middle of your contract That's why I dropped my original cell plan in favor of Tracfone several years ago.

My phone would not work, it wasn't soon enough to offer me a contract extension for a new phone, but beyond the phone's warrantee. I used the service so little it wasn't worth it. Switching to Tracfone was so economical, that it was worth it to just pay the termination fee on my old cell contract.

I do the virgin wireless cell phone. No contracts- no bills. A couple of years ago I dropped my phone in the lake and I just used the money that had been accumulating in my account and got a new phone for free.

I only use my phone for emergencies and when I want to see what time it is. I don't like wearing a watch. Saves a ton, since we don't talk much on the cell phone, but I like having it just in case.

I would like a camera on the cell phone, though, and am considering getting a Tracfone with a camera. Take out homeschool and WAHM and insert "i'm always at work and reachable there if i'm not at home" and you have me.

I also have no long distance or any extra's on my home phone. So if you call and its busy - call back. I'm home with four now, aged , two having finally crossed the bridge to adulthood. I do like having a phone on me for auto emergencies and family crises when I'm out of the house, and my Tracfone does that just fine.

And I do love the occasional call just to say, "When are you coming home, Mom? I need a hug! To paraphrase an old armed services ad: We do more before noon than most people do all week.

For one person, I agree that having a cell phone plan is pretty expensive-- but as your children get older, it might become cheaper to have a family plan. For me and my brother, it's actually cheaper to have a cell phone than a landline, esp if you move often and have to deal with installation fees.

It's only for minutes a month, no extras, but since most people we know are on the same network, the minutes are free. Collectively we probably use only half our allotted minutes, and the rest roll over. Once you can switch out of your plan without penalty, it's easy to ask for more free minutes a month, or have them match a competitor's lower price.

They'll do quite a bit to keep your business. I agree with most of what you say though I do feel they would have their use in a real emergency i. People in supermarkets using them really annoy me. They go around with it glued to their ears chucking things in their baskets often with kids trailing behind them.

I don't believe any conversation is that important that you need to have it in the middle of a supermarket! They hold us all up at the check out too as they carry on their conversation while loading and paying for their groceries.

Yeah, the only reason I still have a cell is because I was able to get onto my parents' plan as a part of a family plan. Tracfones, though, are a blessing, and I see no reason to get a cell phone if you don't need one.

However, if you are a single person with an active social life in the city, well, then hey, a cell phone can come in mighty handy. Especially if you are as prone to getting completely lost as I am.

Now that T-mobile has expanded its coverage here, I'm gradually shifting from Tracfone to T-Mobile for the several prepaid phones I keep. I am with you, I need the landline. But, as a woman, a cell phone can be a "life saver" literally.

So, for 7 dollars a month - I have a working cell phone for emergencies. I did not give out the phone number and I don't have it in my memory - because I only use it to call out if needed. This might work for you. Thanks Cary B for the good advice.

There is a long stretch of desolate road and I could call AAA on the cell if needed! My husband and I laugh that we will be the last on earth to have one. What did we all do before them? We still do it today. My family actually talk to each other on car rides instead of hooked up to technology - yes, we don't have a portable dvd player or ipods either We have been loaned a cell phone when we took a long car trip - more for my parents peace of mine rather than our own We are also lucky to have friends who have let us use theirs for the handful of times we wanted to use one.

We figure that one day we will need to look into one or two, but a tracphone will now be considered, after reading the comments. It has been increasingly difficult to find pay phones these days too. But, we just can't justify the cost and with so many plans out there and all the phones, gadgets, etc No DVD's in our car, either.

The kids are still small, so they enjoy looking out the window gasp and talking to one another. I have a son who is almost two, and his favorite activity is to say "Neigh" to every animal we see on the the drive.

Since we live in Nebraska, this is quite often. Cow, sheep, or mule -- it doesn't matter. He's happy, and I'm happy. My family has been using various models of Tracfone for years. Yes, it is much less expensive and there are no service contracts than other cellular services.

However, Tracfone is the worst when it comes to customer service. The number you call for Tracfone is in the Philippines and not very many representatives speak English very well. I had three inactive phones that I wanted to reactivate.

I purchased three minute airtime pins on their web site and discovered that they combined them all into one minute pin. I called to explain the problem. They are really ruining it for other telemarketers as i am so upset about this harassment that if legitimate telemarketers call they also don't get very far either.

CyberGuy23 — I regret to hear that you are receiving these calls. Such phishing scams are increasingly more sophisticated, touch not only technology companies, but all industries, and we have devoted considerable resources to addressing them.

We have no indication that customer information was obtained through an external attack. We continuously evaluate our internal physical and technical security measures to determine if there are additional efforts that would further ensure this customer data is secure.

I do hope you have taken a moment to share more detail via the form linked above, which can be found at http: We investigate any customer complaint received when there is sufficient information to investigate.

I've received a few of these calls. One time, I let the guy carry on for about 30 minutes telling me to do various things on my computer. I was just sitting in my garage drinking a beer, sort of enjoying listening to him and pretending to be shocked when he pointed out the "errors" in my Event Logs.

I finally tired of it and called the guy out and told him he should be ashamed of what he's doing. He, in turn, begins calling me and my mom every name in the book. I have to admit, I gave it back to him. I am getting these as well.

I just have to say based on the situation with the laptop in question, and the information they know. It does look like dell has some security issues. And if that is the case, they should be going out of their way to let the customers know there is a problem, and to expect this kind of call as they work out the details.

Need to be forthcoming and transparent when this kind of things happens or it will end up doing more damage to the company and brand. Right this moment, I am sure there are people falling victim to these scams and if the info these scammers know has come from dell itself, they dell has some serious problems they need to address.

I didnt fall victim to the scam so it didnt waste my money but it does sure waste my time and does bring into question how much info was compromised. Sorry but this does not really own up to what is going on. These scammers have info they should not.

How would someone get that info? This is no longer just about scammers trying to call me. Its about how they got information about me and my machine. The nature of the info these people have points at it. The problem now is how Dell is handling it.

This is bad, horribly handled and will only get worse unless Dell steps up and admits there is a problem, and properly addresses it. As I mentioned before, we continuously evaluate our internal physical and technical security measures to determine if there are additional efforts that would further ensure customer data is secure.

And, we encourage our customers to come to us with any information that could facilitate the investigations. I wrote this post for the express purpose of getting word out, so please share with others to help us do that.

I too have received 3 calls. My first call happened last night and the other 2 this morning. The facts are consistent with what else has been reported here: They knew when I had called previously for something and knew the warranty expiration date for the machine in question.

Dell is clearly at fault here as they have allowed their customer support data to be breached either through a security breach or perhaps internally sold by their own technical support teams abroad.

These are only guesses of course, but it's Dell's responsibility to protect my data. I used the form to report the issue and notified the FTC— but to me it's Dell that should be responsible as it's their negligence somehow that my data has ended up in a criminal's hands to harass me.

The calls are pretty haunting at first when you hear that someone knows something about you. I've also experienced these calls this week and have to agree with Jigme that a security breach with Dell must have happened since they had my computer model, service tag, name, phone number, and knew I'd reported a problem to Dell previously.

They almost convinced me it was concerning my last call except it had been 5 months since I called Dell Customer Service with an issue. My husband told me to call Dell Customer Sercice and never allow anyone access to my computer.

I reported the phone numbers they called me from, too. They have information that would only be available from Dell. I will report to Dell shortly. But Dell better fess up to the problem and get there act together on security.

This is not evident from "Laura" Dell reply. I have received numerous calls. When I challenged them on being from Dell, they rattled off service tag and previous warranty repair info. Clearly Dell has been hacked and imo should proactively reach out to customers.

Jigme, Bird House, stevA and BennyKeck — I'm sorry to hear that you've been the recipient of these calls, but appreciate you taking the time to fill out the form to report it. We have no indication that customer information used in these scams was obtained through an external attack.

However, we are not dismissing the issue. We have assembled a team of experts that are focused on investigating it. You can read more about that on this more recent blog post from our Chief Security Officer: I too have been subject to the nastiness of the Indian scammers.

They are nasty and crude and even when you try to get rid of them, they keep coming back. I have never let any of them into my computer, but unfortunately I have called dell support and they have been in my computer numerous times.

I believe that one of those times was a scammer that works for you and gave out my information to their friends, because my computer is fu…. I believe I was set up. After your techs tried to fix something they should have been able to, they left something behind in my computer.

No where on this blog do I see Dell taking responsibility for this security breach. I can't get anyone from Dell to fix or replace my computer even though I paid extra for this service. I am being told know that it must be a software issue and they don't handle that.

Oh unless you pay them extra for it. So know I am stuck with a infected. Please help us by sharing information about the calls you've received via dell. I have received a number of calls on both my primary and alternative numbers purportedly from Dell Concierge my contract expired earlier this year.

Two of the three calls today came from Dell Concierge's number which is a contact on my cell phone. The other call had no caller ID. The caller stated as part of Dell Concierge's routine maintenance and monitoring of my computer they had found Microsoft errors coming from it.

Despite the fact that the call was shown as coming from Dell, I remained suspicious. I asked him for information to verify that he was from Dell and he proceeded to correctly identify my model computer, its Service Tag and Express code as well as my alternative phone number.

I was somewhat satisfied but as he asked me to enter some code on the Run screen, I balked again. My contract had expired. Why would they be monitoring my computer? I said I wanted a case number so I could call myself and check first.

That was a red flag. I said that was not my experience. He gave me a case number and I hung up. However, the personal information about my computer was correct. It occurs to me that perhaps Dell has some rogue Concierge agents overseas, or the fraudsters are using technology I don't understand.

Regardless, my personal information has clearly been compromised. I filed a fraud complaint with Dell and the FTC and would urge others experiencing similar calls to to do the same. The FTC's number is , option 3.

MommysIsland — Way to trust your gut instinct! Thank you for reporting this incident to us through the form at dell. I also appreciate your encouragement of others who've experienced similar calls to report them to both us and the FTC.

This will aid our ongoing work with both local and national law enforcement agencies and other corporations experiencing similar challenges to pursue action against those who seek to defraud our customers.

Last year I was getting these calls about three times a week. I knew it was a scam from the get go. I would play along for a few minutes and I would tell the idiot to take a hike, to put it mildly. They would call on both my home phone and cell phone and had the make model and tag number of the laptop.

It appears to me that some of Dells India support staff would be the most likely people to have sold this information to the scammers. After all all the calls come from people speaking with a Indian accent.

Half the time you can't understand them. If you want to know how got them to stop calling me, I play a game and act like very old man who doesn't know a laptop from a desktop or an iPhone from an iPad.

I would tell them to wait a minute and say I got to ask my wife what we have. Then I tell them she says it's an iPad or iPhone made by Samsung. Then I ask them if they could help her with that. That all I hear on the line is silence for a few seconds and then the they hang up.

Sometimes I tell them I can't understand them or to please wait until I switch the phone to the ear with the hearing aid. Then I tell them I still can't understand them and ask them to switch me to someone who speaks English like an American.

That really put's them off and they hang up. However, I can talk to them because it's a recording tell me to call a phone number for information. I just hang up when I hear the recording. I have received no fewer than 50 calls in the past three years.

These calls are always made by VOIP. These calls are coming from outside of the USA. I have tried to stop these calls but I was quite unsuccessful in doing so. I mean you get a call from a guy with a Pakistani accent who says his name is "Dave" from customer service.

I try and report it. I have reported it many times. Unfortunately all I have found is that the Federal Trade Commission is more than useless when it comes to helping. I don't even know why they exist.

Now, when these people call I just waste their time. I get great satisfaction aggravating these guys to the point where they threaten me. What can they do to me?



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Unfortunately all I have found is that the Federal Trade Commission is more than useless when it comes to helping. I don't even know why they exist. Now, when these people call I just waste their time. I get great satisfaction aggravating these guys to the point where they threaten me.

What can they do to me? They are miles away. I get 2 to 3 of these calls each day of the week. This has been going on for the past 6 months. No matter how many times I register with the government's Do Not Call registry which is useless and a waste of time and taxpayer's money, but that is another subject , these calls continue.

Each number that comes into my cell phone is added to my block list. That list grows and grows. What can Dell do about this, since the incoming number changes with each incoming call? The only computers I own are Dell computers.

Each one I own was bought online through Dell. Sometimes they even tell me they are calling from Dell. They have not given me a service tag number or an account number, but I am willing to bet that it is just a matter of time before they can rattle off that number to my voicemail.

How is it that they have this information? Either you have had a breach in security or someone inside your organization has sold information. I would hate to think that Dell has sold this information after being assured many times that this is not a practice of Dell.

I work from home so you cannot imagine how angry it makes me for my cell to ring with a phone number that I do not know. If I were to call Dell on your line to report these scams, You cannot imagine how angry it would make me to wait for God only knows how long to speak to someone about this.

I have neither the time or patience for these interruptions or consumption of my time. On a side note, if some are caught, I would consider it an honor and a gift if I could just spend 5 minutes with one. Justice can be served in under 5 minutes.

Check your providers website site. Many encourage its use. I am with Comcast. On their site they tell now to install Nomorobo. It is simple, but took a while. Once I did what Comcast said to do, it did not seem to work. I called Comcast and escalated.

You know it is not working cause Nomorobo keeps calling and says it is not working. After a few calls late in the evening , I took my number out of the Nomorobo site. The next day I put the number back in Nomorobo and it worked.

Anyway I think Comcast took awhile to update my preferences, that is why it did not take immediately. Comcast was great about escalating. One catch I use it on a landline, it is free. I have gotten phone calls too, and never bought a Dell.

I think it's bigger than just Dell, they called my son who own a Thinkpad and uses Linux. They just are crooks, don't blame Dell. And just like the healthcare industry, government, and the newspaper, all it takes is one bad employee to blow millions of people's private info.

We had an employee here get into the list of subscribers who had their papers on vacation hold, and sold that list to a gang of thieves who went and robbed hundreds of those addresses.

Who's to say Dell, Microsoft, an anyone else doesn't have some bad people working on the inside? I also have received and undetermined amount of computer fix-it- all calls from Indian or Pakistani callers, always with my best interest in mind.

Most of the time, if I ask them to lose my number, they hang up, or try and keep talking trying to ignore my interruptions. Trying to copy the number and put it on my blocker phone list doesn't work as either the number is incomplete or just says Out Of Area.

After getting tired of the calls, being called stupid because I didn't want their service, or trying to get a word in edgewise, I finally lost it, cussed him out and told him not to call back. Don't ask for a supervisor, they will definitely hang up then.

After the last call, a couple months ago, they haven't called back yet. I probably have a star by my number and a note, Don't call the as——. I have been receiving these calls for almost over a year now.

I felt this was a scam and played along with the fool with poor english. I have told him I'm eating dinner and can't go to my computer now. I've told him I am having a party and can't go to my computer now. I've told him I'm sick and throwing up.

I've told him I'm handicapped and I don't have someone to take me to the computer. I've told him my computer is broke and doesn't turn on. I've told him my electricity is off from a storm and I can't use my computer. I've told him my computer is in the repair shop now.

I've told him I have to handup their is an ambulance in my driveway. Oh my what will I dream up next. I agree with others this started after I purchase my Dell Computer. You did his Dell! Another thing to watch out for, especially if you are using the Macafee Security program that Dell offers when you purchase a new computer.

I use the computer often to look up many things but I only open things on the internet that have green check marks to show that it is a safe site to go on. Last week there appeared what was a safe site. I went on here and when I closed the page I was on, it said my computer was locked with a virus and I had to call a phone number listed on the screen or all of my information would be deleted and mu computer would become totally useless forever unless I called within the next 5 minutes.

Well, I did call and they were what sounded only like Indians as they kept switching me from person to person, all of them had fake American sounding names and said they were from a major computer firm in Massachusetts.

They were in my computer for an hour and a half and kept calling me back to tell me they needed more time to fix it because it was a very bad virus. My wife picked up the phone on one of these calls back to me and they told her to go and look at my computer because your husband is a very bad man and he has been doing very bad things on his computer and played a page of porno, that I never look at and found completely disgusting and revolting myself and kept telling her about how bad a man I am and that I spend a lot of time using the computer to watch stuff like this.

They were active on my computer for a long time after that and I have no idea what kind of information they might have stolen from it or what they might have added to it, such as additional malware or virus information.

I don't know what else to do and am genuinely concerned about ever using the computer again because of this and I have much personal and medical information that is on here. Sounds like Dell needs to quit outsourcing Tech Support to foreigners.

Even if they are legit you can't hardly understand them and use of Americanized names seems fraudulent. I get these calls all the time. They make me angry because my wife used to work for an assisted living center and spent a good deal of time and effort trying to help the elderly overcome their technophobia, at least enough to use email and browse the web.

I worked in software development and I've also spent a fair amount of time and effort trying to help people take those first, critical baby steps toward using a computer. Needless to say, it's non-technical people are the ones who fall victim to these scumwads.

I'm totally unbiased but I have to agree that they all sound Indian and have poor English language skills. They have heavy accents and run all their words together making them hard to understand, particularly whoever they claim to represent.

Now that I have a way to report these callers, I'll no longer feel as compelled to tell them that they're trash and that they should find a real job and maybe even a tiny bit of self-respect. For what it's worth, my primary system is a Dell laptop.

I buy broken ones, fix them, make them run as fast as a new computer, and resell them. None of those fakers have ever tried to give me a service tag or any other specific information about my computers.

Buying my new Dell tower at Best Buy, I googled the Norton website to reinstall protective software bought from them. When the computer locked up with hacking soon after, I reported the charges to my bank which suspended the charges pending fraud investigation.

I never paid a penny for that fraudulent stuff and got a legitimate installation from Norton quickly and permanently at far less cost. It was quite an eye opener and use of charge cards from a large bank saved me from disaster.

I was suspicious at the first phone call to tech support because of prior credit card fraud and heightened awareness which served me well in the long run. The last time was probably about six months ago.

But I haven't been answering my phone the last few months due to the merciless bombarding of political calls and I have a pretty clear message on my phone telling, scammers, solicitors and sales people to stop calling me.

Of course they still call, but I think it at least discourages them from leaving messages. I guess you are the designated trouble shooter for the company, as well as keeping us all sort of calm.

Did they get credit card info as well? I haven't myself, but two friends have fallen prey to this scam, resulting in a lot of inconvenience and expense. It is quite pernicious. Write your congress person and demand severe punishment for cyber crime and fraud.

I was the victim of a scam but by computer, not by phone. Then called Dell and was on for 3 hours trying to fix what they did. Every time I have heard from these scammers, I have concluded that Dell's systems have been compromised.

Not that the scammers have "done their homework" — that Dell's customer databases are available to hackers. Why do I say that? They had my computer's service tag, my computer's model, my name, and my cell phone number.

These four pieces of information are known only to Dell, and they started only after returning a laptop to Dell for repairs. Public pieces like this are great, but you need to clean up your systems. I often tell the caller usually with a heavy accent who purports to be from the "Windows Department" that I don't use Windows.

That I have a Mac or use Linux. One caller said that "We have Mac stuff too. Its a bit of a game I play with them when the mood strikes me. I have received dozens of the fake calls. Some suggesting they are from the "Windows Department" and some "we are calling about your Windows computer.

I have received numerous calls from this type of scam but its so obvious calls are not from Dell. I listened to the guy who had an Indian accent for few minutes and then I asked him if people really fell for this type of scam …..

I still get the calls from ''unknown callers '' on landline number that i used to register with dell. My husband, who is technologically challenged, let one of these scammers have control of his computer.

Well, all traces of it were gone! I had to reinstall the program and run it from scratch to "fix" whatever this guy did. Fortunately, my husband does not have any financial data on his computer. This is a computer that I have in my home that I have not used in several years.

I have deterred these calls by threatening to call the FBI and let them place a wire tap on my phone to trace where the call is coming from. I have not received a call in quite a while. I commend Dell in creating the form though, as I called them after I received the call after my husband's fiasco by the number that showed in the caller ID.

It was indeed a Dell phone number. When I got to a tech support guy, they told me what the article states: They don't cold call people like this. I check the Caller ID display before I answer.

But it's funny how I see the same caller call back again, and again, and………. These scammers erode our customers' trust in us and that is why we take them very seriously. We have no indication that customer information used in the scams was obtained through an external attack.

More on that can be found in this post from our Chief Security Officer: That information goes directly to our team that is focused on investigating phone scams and pursuing action against those who seek to defraud our customers.

I have had the same sort of call where they knew my service tag , computer model , my name, etc — seemed almost convincing except the nonsense about them detecting an issue on my computer. Clearly DELL has been breached and customer data is in the hands of these scammers — it is not "maybe", it is certainly.

Well, does DELL have customer support centers in foreign countries? Not hard to connect the dots. However, I don't get many of the calls anymore — I am using a free call blocking service call nomorobo.

It blocks most of these calls and if one gets through, it is easy to report and add to the blacklist. If your phone service supports it, highly recommended. I have the same experience as CyberGuy I believe that people working for Dell are partly the reason why extremely sensitive information are passed on to lelemarketers.

They call from overseas and may not even visited the US because stores like Bestbuy are too foreign to them. I have extensively travelled to South and Southeast Asia and I can detect the slightest English accent in these locations, and true- very Indian accent.

They have information on my computer, my email address, etc. Because of these instances I tend to believe that Dell is selling information to other companies or that it is simply an inside job.

About 10 minutes after reading the email from dell about phone scams, including this page, and other links from the email, I got one of those popup windows claiming that microsoft essentials which I am not using on this desktop pc had detected and problem, and they needed me to call them right away or my computer would locked down.

I had to use task manager to close the popup window, and then I rebooted, and the problem has not returned. Maybe it was just a coincidence that this happened so soon after visiting the dell site, this desktop is NOT a DELL computer , but it seems weird it happened so soon after reading the information in the Dell email and on the dell site.

Ugh … this has been going on for years with scammers having all sorts of Dell specific details. I'm a long time customer having bought multiple computers. The fact that you have "assembled a team of experts that are focused on investigating it" NOW is completely underwhelming.

I've called Dell in the past regarding this issue and got nothing … no satisfaction, no insight, no explanation — in fact, what I got was mostly a "gosh golly we're really surprised to hear about this". I'm glad you're sending out an email about this but honestly is too little too late — Dell should be much more proactive about communicating this problem to it's customers with regular and on-going communications stressing safety, security and reinforcing "Dell will never call you!!!!

Get it together dell. This has been going on over 3 years for me, they say they are calling from Windows and my dell computer is causing problems. This started shortly after I registered a new dell.

I no longer have that computer here, I gave it to my son a couple years ago. What is very strange is, I have an old no name computer that I put together years ago and every time I turn it on, within 24 hours I get a call from them telling me my dell computer is causing windows problem.

Sure enough they call. I can't hardly understand what they are saying, I make them repeat everything at least 3 times. Usually they become frustrated and hang up but sometimes we get into some real name calling arguments.

When I start talking about their mother, that usually ends the conversation and the phone calls until the next time I turn it on. I have no doubt that this started when I bought and registered that new dell.

Dell really needs to get to the bottom of this and get it stopped before they lose all their customers. I feel sorry for the dell owners who don't know and understand what is happening.

I received a call from someone purporting to be from Dell Support because "my computer was sending an error message" to them. They wanted me to go to my computer and they would walk me through the process. Since I am cautious of anyone calling to offer me help with a problem that I am not aware.

I was shocked to learn that the caller knew the Service Tag Number for my device as well as my name and the telephone number that I used to contact Dell. I told that caller that I was traveling and did not have my computer with me at the moment but would call them back when I was near my computer.

After concluding the call, I contacted Dell's online number to confirm my suspicion. I completed Dell's online fraud questionnaire. I am concerned that the fraudsters has information that I presumed only Dell has about my device and my contact information.

This looks like some type of breach has occurred at Dell as I am not the only person having this experience. I am very disappointed with this issue and concerned that Dell has not been able to identify any breach.

The consistency of the fraud indicates that data has leaked somehow and the common factor is information related to Dell. I purchased my device from Dell in November I have also been harassed by these phone scammers, numerous times over the past three months.

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It is simply an alternate way to deliver the same information to us. This was announced here in an update on this topic from our Chief Security Officer in May The war against fraud continues, but many battles have been won.

It makes me want to be an artist instead of a wordsmith. We know that customer experience CX matters now more than ever before. They use many different phone numbers to include "No Caller ID". They have my name and my service tag and phone number.

How did they receive this sensitive information? The people on the phone have Indian accents and English is not first language. I have asked them questions then they hang up or curse at me. Other times that they call using a number they have called from before they immediately hang up or don't say anything as if they ready notes about calling me — i just mute them and listen and i can hear them speaking to each other in what sounds like a call center speaking in foreign language unaware — i assume that i am listening.

I tell them not to call again but the calls keep coming. They are really ruining it for other telemarketers as i am so upset about this harassment that if legitimate telemarketers call they also don't get very far either. CyberGuy23 — I regret to hear that you are receiving these calls.

Such phishing scams are increasingly more sophisticated, touch not only technology companies, but all industries, and we have devoted considerable resources to addressing them. We have no indication that customer information was obtained through an external attack.

We continuously evaluate our internal physical and technical security measures to determine if there are additional efforts that would further ensure this customer data is secure. I do hope you have taken a moment to share more detail via the form linked above, which can be found at http: We investigate any customer complaint received when there is sufficient information to investigate.

I've received a few of these calls. One time, I let the guy carry on for about 30 minutes telling me to do various things on my computer. I was just sitting in my garage drinking a beer, sort of enjoying listening to him and pretending to be shocked when he pointed out the "errors" in my Event Logs.

I finally tired of it and called the guy out and told him he should be ashamed of what he's doing. He, in turn, begins calling me and my mom every name in the book. I have to admit, I gave it back to him. I am getting these as well.

I just have to say based on the situation with the laptop in question, and the information they know. It does look like dell has some security issues. And if that is the case, they should be going out of their way to let the customers know there is a problem, and to expect this kind of call as they work out the details.

Need to be forthcoming and transparent when this kind of things happens or it will end up doing more damage to the company and brand. Right this moment, I am sure there are people falling victim to these scams and if the info these scammers know has come from dell itself, they dell has some serious problems they need to address.

I didnt fall victim to the scam so it didnt waste my money but it does sure waste my time and does bring into question how much info was compromised. Sorry but this does not really own up to what is going on.

These scammers have info they should not. How would someone get that info? This is no longer just about scammers trying to call me. Its about how they got information about me and my machine.

The nature of the info these people have points at it. The problem now is how Dell is handling it. This is bad, horribly handled and will only get worse unless Dell steps up and admits there is a problem, and properly addresses it.

As I mentioned before, we continuously evaluate our internal physical and technical security measures to determine if there are additional efforts that would further ensure customer data is secure. And, we encourage our customers to come to us with any information that could facilitate the investigations.

I wrote this post for the express purpose of getting word out, so please share with others to help us do that. I too have received 3 calls. My first call happened last night and the other 2 this morning.

The facts are consistent with what else has been reported here: They knew when I had called previously for something and knew the warranty expiration date for the machine in question. Dell is clearly at fault here as they have allowed their customer support data to be breached either through a security breach or perhaps internally sold by their own technical support teams abroad.

These are only guesses of course, but it's Dell's responsibility to protect my data. I used the form to report the issue and notified the FTC— but to me it's Dell that should be responsible as it's their negligence somehow that my data has ended up in a criminal's hands to harass me.

The calls are pretty haunting at first when you hear that someone knows something about you. I've also experienced these calls this week and have to agree with Jigme that a security breach with Dell must have happened since they had my computer model, service tag, name, phone number, and knew I'd reported a problem to Dell previously.

They almost convinced me it was concerning my last call except it had been 5 months since I called Dell Customer Service with an issue. My husband told me to call Dell Customer Sercice and never allow anyone access to my computer.

I reported the phone numbers they called me from, too. They have information that would only be available from Dell. I will report to Dell shortly. But Dell better fess up to the problem and get there act together on security.

This is not evident from "Laura" Dell reply. I have received numerous calls. When I challenged them on being from Dell, they rattled off service tag and previous warranty repair info. Clearly Dell has been hacked and imo should proactively reach out to customers.

Jigme, Bird House, stevA and BennyKeck — I'm sorry to hear that you've been the recipient of these calls, but appreciate you taking the time to fill out the form to report it. We have no indication that customer information used in these scams was obtained through an external attack.

However, we are not dismissing the issue. We have assembled a team of experts that are focused on investigating it. You can read more about that on this more recent blog post from our Chief Security Officer: I too have been subject to the nastiness of the Indian scammers.

They are nasty and crude and even when you try to get rid of them, they keep coming back. I have never let any of them into my computer, but unfortunately I have called dell support and they have been in my computer numerous times.

I believe that one of those times was a scammer that works for you and gave out my information to their friends, because my computer is fu…. I believe I was set up. After your techs tried to fix something they should have been able to, they left something behind in my computer.

No where on this blog do I see Dell taking responsibility for this security breach. I can't get anyone from Dell to fix or replace my computer even though I paid extra for this service. I am being told know that it must be a software issue and they don't handle that.

Oh unless you pay them extra for it. So know I am stuck with a infected. Please help us by sharing information about the calls you've received via dell. I have received a number of calls on both my primary and alternative numbers purportedly from Dell Concierge my contract expired earlier this year.

Two of the three calls today came from Dell Concierge's number which is a contact on my cell phone. The other call had no caller ID. The caller stated as part of Dell Concierge's routine maintenance and monitoring of my computer they had found Microsoft errors coming from it.

Despite the fact that the call was shown as coming from Dell, I remained suspicious. I asked him for information to verify that he was from Dell and he proceeded to correctly identify my model computer, its Service Tag and Express code as well as my alternative phone number.

I was somewhat satisfied but as he asked me to enter some code on the Run screen, I balked again. My contract had expired. Why would they be monitoring my computer? I said I wanted a case number so I could call myself and check first.

That was a red flag. I said that was not my experience. He gave me a case number and I hung up. However, the personal information about my computer was correct. It occurs to me that perhaps Dell has some rogue Concierge agents overseas, or the fraudsters are using technology I don't understand.

Regardless, my personal information has clearly been compromised. I filed a fraud complaint with Dell and the FTC and would urge others experiencing similar calls to to do the same. The FTC's number is , option 3.

MommysIsland — Way to trust your gut instinct! Thank you for reporting this incident to us through the form at dell. I also appreciate your encouragement of others who've experienced similar calls to report them to both us and the FTC.

This will aid our ongoing work with both local and national law enforcement agencies and other corporations experiencing similar challenges to pursue action against those who seek to defraud our customers.

Last year I was getting these calls about three times a week. I knew it was a scam from the get go. I would play along for a few minutes and I would tell the idiot to take a hike, to put it mildly. They would call on both my home phone and cell phone and had the make model and tag number of the laptop.

It appears to me that some of Dells India support staff would be the most likely people to have sold this information to the scammers. After all all the calls come from people speaking with a Indian accent. Half the time you can't understand them.

If you want to know how got them to stop calling me, I play a game and act like very old man who doesn't know a laptop from a desktop or an iPhone from an iPad. I would tell them to wait a minute and say I got to ask my wife what we have.

Then I tell them she says it's an iPad or iPhone made by Samsung. Then I ask them if they could help her with that. That all I hear on the line is silence for a few seconds and then the they hang up.

Sometimes I tell them I can't understand them or to please wait until I switch the phone to the ear with the hearing aid. Then I tell them I still can't understand them and ask them to switch me to someone who speaks English like an American.

That really put's them off and they hang up. However, I can talk to them because it's a recording tell me to call a phone number for information. I just hang up when I hear the recording.

I have received no fewer than 50 calls in the past three years. These calls are always made by VOIP. These calls are coming from outside of the USA. I have tried to stop these calls but I was quite unsuccessful in doing so.

I mean you get a call from a guy with a Pakistani accent who says his name is "Dave" from customer service. I try and report it. I have reported it many times. Unfortunately all I have found is that the Federal Trade Commission is more than useless when it comes to helping.

I don't even know why they exist. Now, when these people call I just waste their time. I get great satisfaction aggravating these guys to the point where they threaten me. What can they do to me?

They are miles away. I get 2 to 3 of these calls each day of the week. This has been going on for the past 6 months. No matter how many times I register with the government's Do Not Call registry which is useless and a waste of time and taxpayer's money, but that is another subject , these calls continue.

Each number that comes into my cell phone is added to my block list. That list grows and grows. What can Dell do about this, since the incoming number changes with each incoming call? The only computers I own are Dell computers.

Each one I own was bought online through Dell. Sometimes they even tell me they are calling from Dell. They have not given me a service tag number or an account number, but I am willing to bet that it is just a matter of time before they can rattle off that number to my voicemail.

How is it that they have this information? Either you have had a breach in security or someone inside your organization has sold information. I would hate to think that Dell has sold this information after being assured many times that this is not a practice of Dell.

I work from home so you cannot imagine how angry it makes me for my cell to ring with a phone number that I do not know. If I were to call Dell on your line to report these scams, You cannot imagine how angry it would make me to wait for God only knows how long to speak to someone about this.

I have neither the time or patience for these interruptions or consumption of my time. On a side note, if some are caught, I would consider it an honor and a gift if I could just spend 5 minutes with one. Justice can be served in under 5 minutes.

Check your providers website site. Many encourage its use. I am with Comcast. On their site they tell now to install Nomorobo. It is simple, but took a while. Once I did what Comcast said to do, it did not seem to work.

I called Comcast and escalated. You know it is not working cause Nomorobo keeps calling and says it is not working. After a few calls late in the evening , I took my number out of the Nomorobo site.

The next day I put the number back in Nomorobo and it worked. Anyway I think Comcast took awhile to update my preferences, that is why it did not take immediately. Comcast was great about escalating. One catch I use it on a landline, it is free.

I have gotten phone calls too, and never bought a Dell. I think it's bigger than just Dell, they called my son who own a Thinkpad and uses Linux. They just are crooks, don't blame Dell. And just like the healthcare industry, government, and the newspaper, all it takes is one bad employee to blow millions of people's private info.

We had an employee here get into the list of subscribers who had their papers on vacation hold, and sold that list to a gang of thieves who went and robbed hundreds of those addresses. Who's to say Dell, Microsoft, an anyone else doesn't have some bad people working on the inside?

I also have received and undetermined amount of computer fix-it- all calls from Indian or Pakistani callers, always with my best interest in mind. Most of the time, if I ask them to lose my number, they hang up, or try and keep talking trying to ignore my interruptions.

Trying to copy the number and put it on my blocker phone list doesn't work as either the number is incomplete or just says Out Of Area. After getting tired of the calls, being called stupid because I didn't want their service, or trying to get a word in edgewise, I finally lost it, cussed him out and told him not to call back.

Don't ask for a supervisor, they will definitely hang up then. After the last call, a couple months ago, they haven't called back yet. I probably have a star by my number and a note, Don't call the as——. I have been receiving these calls for almost over a year now.

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Do I envy my friends with the iPhones and the unlimited web plans? It is widely considered dangerous due to distracted driving. This checking-email-on-Blackberries thing that is becoming standard in the IT business is destructive. Comcast was great about escalating. In many countries, mobile phones are used to provide mobile banking services, which may include the ability to transfer cash payments by secure SMS text message. I can make most of my phone calls at home. I have been receiving these calls for almost over a year now.



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